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Ask Our Nurses 2025

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Questions marked with a * are required
We'd be grateful if you could let us know what you thought of Breast Cancer Now’s Ask Our Nurses service.
The survey should take about 10 minutes to complete.

You’ll be helping us improve the service, making the experience even better for people using the support in the future. Quotes and anonymised data could be used in a range of ways to help evaluate the quality of the service and identify improvements we can make. It may also be included in reports, presentations, and used to help promote future events.

This survey is anonymous. You can read more about how we will use your information at breastcancernow.org/privacy. If you’re in need any further support or information, please call Breast Cancer Now’s helpline on 0808 800 6000.
Tell us why you contacted Breast Cancer Now. (Tick all that apply to you) 
How did you find out about Breast Cancer Now’s Ask Our Nurses service? 
How did you contact the Ask Our Nurses service? 
Was your query answered when you contacted Breast Cancer Now? 
What was your experience of using the service? 
To what extent would you agree with the following statements about using the service?
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable
I got all the information that I needed
I understood and trusted the information I received
I felt I was able to contact the service as many times as I wanted, until I was satisfied I had the information I needed
I feel I can contact the nurses again if I need to
If you hadn’t used the service, what would have happened? (tick all that apply to you)
Knowledge/information: To what extent do you agree with the following statement about the service?
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable to the reason I emailed
I gained new knowledge and information that will help understand and manage situation
Confidence: To what extent do you agree with the following statements about the service?
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable to the reason I emailed
I feel more confident to make informed decisions about the treatment, care and/or support I want than I did before
I feel more confident to contact support services for help if I need to than I did before
I feel better able to support my relative/friend than I did before
Wellbeing: To what extent do you agree with the following statements about the service?
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Not applicable to the reason I emailed
I feel more reassured that my feelings are a normal part of what I’m experiencing
I feel more in control of my situation than I did before
I feel less anxious or worried than I did before
If you feel more anxious or worried after using the service, can you tell us why that is?
Have you made any changes to improve your physical and/or emotional wellbeing as a result of using Ask our Nurses? If so, please tell us about anything you have changed, or plan to change. 
How likely would you be to recommend this service to others?
Please tell us about any suggestions you have about how we can improve the experience of using the service.
We welcome any comments you may have about this evaluation survey (for example its length, layout, ease of understanding or any topics that you feel should have been included).  
Demographics: The final 2 questions ask for a bit of information about you. The information you give us will help us understand who has used the service and who we may not be reaching effectively.
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